BULLET PROOFING YOUR BUSINESS PRESENTED BY MARK LEVY

"Close More Business by Growing Sales & Customer Service Skills"
 The greeting that increases your chances of making a sale by more than 70%
 How to find out what customers really want
 5 things to never say in your advertising and why
 3 questions to always ask customers or clients who make a purchase
 The elements of great customer service (there are more than you think)
 Soft closing techniques that win more sales
 How you may be hurting your business

“Management vs. Leadership: The Differences & How to Be Good at Both”
Who runs the place when you aren’t around? Are they doing the right things? Are they doing things right? This session is all about what you can do to insure that the people who work with you are equipped to do both.

“Dealing with Difficult People”
This session first identifies personality styles that you encounter as a business owner and service provider. We then share strategies and tactics to prepare you and your team to better deal with difficult customers or clients.